- Order Status
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I did not get an order confirmation. Did my order go through?
You either did not click the "Place Order" button upon check out or typed in the wrong email address during the checkout process. Please double-check your information.
When will my order be processed?
After purchase, your order will be processed within 24 hours during business days. Orders will be shipped out within 48 hours during business days.
When will my order ship?
Your order will be shipped immediately upon confirmation of billing information and cleared payment (usually within 1 to 2 business days).
*Orders made after 12:00 PM Pacific Standard Time (PST) will be processed the next business day.
Has my order shipped? How do I track my order?
Please check your order status by going to our Order Tracking Page and type in your 6 digit order number that you received in your confirmation email. If you do not see any information at the UPS tracking site, then your order has not been shipped, but is being processed. You will receive tracking information once your order has been shipped out.
How do I cancel my order/item??
If you'd like to cancel or change a TonerDropship.com order for any reason, please contact us as soon as possible. You can email us at sales@tonerdropship.comand make sure to include your TonerDropship.com order number in the email. You can also call 626-283-6292 to cancel your orders. Please be sure to have your order number ready.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be canceled, and you are unhappy with it, simply return it to Toners.com, Inc. according to our 30 day money back return policy.
TonerDropship.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.
I did not cancel my order before it was processed, can I receive a refund on my shipping fees?
TonerDropship.com does not issue refunds on shipping fees as these fees are paid to our shipping carriers.
How do I return my product?
If your order has been processed (charged) then you cannot cancel your order.A Return Merchandise Authorization number is required for all returns. You must obtain a Return Merchandise Authorization (RMA) number within our Return or Warranty policy period. TonerDropship.com will not accept returns without prior authorization and a RMA number.
- Buyers' Guide
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How do I find a product?
There are several ways to find a product. One is to browse our catalog, which is broken down by individual categories, and manufacturers. Or you can utilize our Product Search Bar to type in what you are looking for. For example, if you are looking for a Prodisc DVD-R 4X Media, you could type the following:
Prodisc 4X Media
It is always a good idea to keep it vague and not too descriptive. Our search engine is very literal, and will pull any product with those keywords in the description.
Why does the website product reviews say there were 6 reviews but I can read only 3 reviews?
6 reviews means 6 people gave a 1-5 star rating, however, only 3 people may have written comments. Most people just give ratings, but not comments.
Your reviews are important to us and if we receive several bad reviews on an item, we will pull that item. We only want to sell quality items that our customers will enjoy.
Where can I get more information on products than what is provided on the website?
TonerDropship.com provides item descriptions, specifications, customer reviews, and detailed images for our customers’ benefit. In most cases these will answer any questions about the product. If you still have unanswered questions, you can call our Customer Service Representatives toll free at 1-626-283-6292. We can then direct you to someone who might be able to answer you questions. If you still do not have your questions answered, please contact the product manufacturers.
Why am I having trouble with my shopping cart?
We run into shopping cart problems, usually, for one of the following reasons:
Cookies on your browser are not enabled. Turn On Cookies Tutorial
The item you are trying to purchase is sold out, or there is a smaller quantity in stock than you wish to purchase.
You are using an older browser less than Internet Explorer 5.
Some people have trouble when using a Netscape browser.
If all else fails, try closing all programs, restart your computer or even try from a different computer.
How do I increase or decrease the text size on the TonerDropship.com website?
TonerDropship.com is always working to refine and enhance functionality and features in our store. To further improve our customers’ shopping experience, we have implemented changes that affect the way text is shown on screen. Shoppers may now fully utilize the text size preferences available in their internet browsers to display fonts as large or small as desired with two simple clicks of the mouse.
To adjust the text size in:
Internet Explorer: View -> Text Size -> (Your Selection)
Netscape and Mozilla: View -> Increase (or) Decrease Text Size
Internet Explorer users with a mouse wheel on their mouse: Hold "Ctrl" and scroll mouse wheel up or down to increase or decrease the font size.
How do I use a coupon?
1. Add your product into the shopping cart.
2. Click the "Check Out" button.
3. Enter your information into the appropriate boxes and click "Continue".
4. Enter your credit card information.
5. Enter the coupon code, if any, into the "Coupon or Promotion Code" section.
6. Click "Continue" to submit your information.
7. Review your order to make sure everything is correct and click "Send Order".
8. Print the Confirmation Page for your records.
9. You are now done! It's that easy.
10. If you still have any questions, please feel free to call our number 1-283-6292 (M-F, 9:00am-5:30pm PST).
How come the coupon I entered did not work?
Coupons are deducted during the checkout process. On the billing information page, scroll down to the bottom third of the page where there is a text box for the coupon code. Once you apply the code, the total amount should reflect your savings. If it does not, please check to see if the coupon is still valid, if so, please call our customer service at 1-626-283-6292 (M-F, 9:00am-5:30pm PST) or email us.
Note: We will only apply the deduction if the coupon was valid at the time you placed your order.
Is the Tonerdropship.com website secure? What kind of security is used?
When you are placing an order on the internet, your security is our number one priority. All Online Transactions are processed with Industry Leading Secure 128-bit industry-standard SSL encryption. (If you receive any error messages when you click "continue", please call us at 1-626-283-6292 to complete your order off-line.) Once the information is received through the internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
Does TonerDropship.com have a physical store or will call where I can pick up my merchandise?
We do not have a store or will call facility. All orders are placed online/phone/fax and are shipped via UPS or USPS (in the case of military bases, via APO U.S. Postal Service) with no exceptions.
Can TonerDropship.com tell me if they will be getting an item not currently offered on the website?
Unfortunately, no we do not offer such information. We are continuing to expand our inventory. Please submit your product suggestionsHere.
Does TonerDropship.com special order items not listed on the website?
We do not do special orders. All the products we sell are contained on our website. If the item you are looking for is not on our website, we are not currently selling that item. You may submit your product suggestion here.
Will TonerDropship.com consider carrying new items if I suggest them?
TonerDropship.com is always interested in our customers’ suggestions. Simply e-mail your suggestion to: sales@tonerdropship.com. We cannot guarantee when or if we will carry the items, but we will continue to work to provide items that our customers are looking for.
The price has dropped on an item I purchased but my order has not yet shipped. Can I get a refund of the difference?
TonerDropship.com does not offer any price guarantees. The prices in our industry change too often, too fast, for us to offer any such guarantee. If the order has not been processed (charged), you can cancel the order and create a new order online to take advantage of the new prices. All prices are as is, at the time of sale.
Does Tonerdropship.com offer a money back guarantee?
Only certain items with the Money Back Guarantee icon qualify for a money back guarantee.
Does Tonerdropship.com offer a money back guarantee?
Only certain items with the Money Back Guarantee icon qualify for a money back guarantee.
Can I take advantage of a manufacturer mail-in rebate with TonerDropship.com?
For your convenience, TonerDropship.com does it's best to advertise any current rebates on our web site. The prices listed on our site do not include the rebate savings. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms and conditions, please contact the manufacturer directly. Manufacturer rebates are issued by the manufacturer and not TonerDropship.com.
Does TonerDropship.com advise on the estimated time of arrival on out of stock items?
Occasionally we will post the Estimated Time of Arrival (ETA) on our website on popular items. Otherwise, we do not offer ETA on products, due to the constantly changing nature of information in our industry.
Will TonerDropship.com advise me on compatibility of the items I purchase?
We do not offer any technical assistance. Compatibility information of items is only available when shown on our website, on the item page. We are not technicians, only quality retailers with low prices. Please contact the manufacturers for accurate answers to your technical questions.
Will TonerDropship.com ensure that I get a certain stepping or serial number on a product?
Aside from certain items that are designated on our website, our enormous stock moves too fast to tag a particular item, with a particular stepping, for a particular order. We ship what we have available. TonerDropship.com is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer we split the shipping cost with you, the customer. The customer pays for shipping to TonerDropship.com and TonerDropship.com pays for the shipping back to you.
Will TonerDropship.com build, assemble or test components I order?
Sorry, TonerDropship.com does not build, assemble or test computer components.
What are the differences between OEM and Retail items?
The retail and OEM versions usually will have the same exact products. The retail version usually will come with bundled software, retail packaging, and more bells and whistles, so to speak. OEM (Original Equipment Manufacturer), White Box or Brown Box versions will come with the actual product and sometimes the drivers, but not much else; no special packaging or software. Usually, the retail version will be accompanied by a longer warranty. The OEM version is more for people who build systems and know what they are doing and do not require any extras.
What are the differences between Compatible Cartridges, Remanufactured Cartridges, and OEM Cartridges?
Compatible Cartridges - TonerDropship.com's compatible cartridges are manufactured by a respected manufacturer, with high quality standards (ISO 9001 certified), using partly or all brand new parts. They are manufactured based on the same specifications as the OEMs (Original Equipment Manufacturer) and perform at the OEM level for print quality and page yield, but are more affordable.
Remanufactured Cartridges - TonerDropship.com's remanufactured cartridges are manufactured from recycled empty cartridges, after disassembling, inspecting, cleaning, reassembling, refilling, and testing. Remanufactured cartridges uses mostly OEM parts, perform at the OEM level for print quality and page yield, and are more affordable than OEMs.
OEM Cartridges - OEM (Original Equipment Manufacturer) cartridges are cartridges that bear the same brand names as that of the printers they are for, such as Epson OEM, Canon OEM, HP OEM, Lexmark OEM, Brother OEM and others. These manufacturers are respectively certified by Epson, Canon, HP, Lexmark, Brother and others.
What is a refurbished item? Who refurbishes them, TonerDropship.com or the manufacturer?
The refurbished items have been opened and/or returned. They are all considered OEM, bare bones products. Because their origins can come from different situations they sometimes come with some extras or in retail boxes. The refurbishment is done by the manufacturer. There should be nothing wrong with the item(s). They usually have a shorter warranty period; please check the item description and terms.
- Company Information
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Where can I go to read more about TonerDropship.com?
You can read about us Here.
Competitive Pricing
Price is important but value is the key.
Besides our 60-70% off retail prices and competitive pricing against other major Computer Storage, Flash Memory, Hardware, Software/Accessories Companies, we have great product support and content that you can only find at Tonerdropship.com
There are people behind each and every one of our products and we listen to you, the customer, to improve our products in each and every way possible to fit your needs. We also keep in close and constant contact with our vendors to give you the best and most competitive pricing.
Does TonerDropship.com have a physical store or will call where I can pick up my merchandise?
To keep our prices low, we do not have a store or will call facility. All orders are placed online/phone/fax and are shipped via UPS or USPS (in the case of military bases, via APO U.S. Postal Service) with no exceptions.
Does TonerDropship.com offer technical support?
TonerDropship.com does not offer any technical assistance. We are unable to offer advice on the compatibility of the thousands of items we carry. We do not test, build or assemble parts. We are not technicians, only quality retailers with low prices. Our "contact us" avenues are simply for customer support to resolve various company and transaction issues. For technical support or details we provide product descriptions, detailed images, and item reviews for almost every item we carry. Clicking on the image thumbnails will open new windows with larger and more detailed pictures of the item and all its included accessories, so be sure to view them all! Please contact the manufacturers for accurate answers to your technical questions.
How can I contact TonerDropship.com?
Click Here to view our contact information.
How can I remove myself from TonerDropship.com's mailing list?
Click Here to remove yourself from our mailing list.
Do you have an affiliate program that I can join?
Yes! Please read more about our affiliate program Here.
How can Manufacturers or Vendors contact TonerDropship.com's purchasing department?
TonerDropship.com does offer reseller or volume discounts, please email for all inquiries.
- Pricing and Billing
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What are my payment choices?
Visa
MasterCard
American Express
Discover
International Credit Card
PayPal
Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
We do not charge credit card service fees.
You can be confident that your personal and account information is secure at TonerDropship.com. We employ Industry Leading Secure 128-bit industry-standard SSL encryption in all parts of our site that require any personal information. Please read our security promise for more information.
We do not accept/offer gift cards or gift certificates.
We currently do not accept money orders or checks. However, we plan to in the near future. Please check back soon for updates on this issue.
Why is my credit card being declined?
When you check out, the credit card charges are applied automatically. You will be notified of any errors right away. If there errors, please verify that you have given us the correct billing information, credit card number and expiration date. If they are indeed correct, please contact your credit card company or bank for further information.
When will my credit card be charged?
Charges will be applied between 24-48 hours after the purchase is made.
I need a copy of my receipt/invoice.
Please call us toll free at 1-626-283-6292 (Press 1 for Customer Service) or email us at sales@tonerdropship.com.
I made a payment using my PayPal account and the transaction is listed twice. Have I been charged twice?
Rest assured, you have not been double charged. Payments made by PayPal accounts go through a two step process:
Authorization: A request is sent to verify that the credit/debit card has sufficient funds and to reserve the requested amount.
Payment: The funds are captured (charged).
While PayPal will list the details of both steps (Authorization and Payment), only Step 2: Payment, will be charge to your account for the indicated amount.
Do I have to pay sales tax?
All orders shipped to California are subject to sales tax. Libraries, schools, non-profit organizations, and other qualified groups and individuals may place sales tax exempt orders once we have your tax exempt certificate on file. Click herefor more details.
I work for a government department that is tax exempt. How do I place an order and not get charged tax?
To remove the sales tax from your order, you must contact tonerdropship.com's Customer Service Department and provide a resale or tax exemption certificate from the state or province to which your product will be shipped before you place an order.
Once we have your tax exemption certificate on file with us, you will be able to place tax exempt orders hereafter.
If you are a first time customer, please enter "Tax Exempt Order" into the comment box upon checkout. Then either fax your exemption certificate or download the CA Reseller Tax Exempt Form. After completing the form, fax it to 1-626-283-6292, tonerdropship.com's Order Processing Department. Your order will be processed and shipped out after we verify your reseller permit. For further assistance, you can e-mail help@tonerdropship.com for more information.
Does tonerdropship.com offer a Resellers Program or Dealers Discount program?
Please visit our Volume Discount, Corporate Sales, and Resellerspage or email us at help@tonerdropship.com for more information.
I returned an item, when will the refund appear in my account?
It takes us approximately two business days to process a credit back to your credit card and possibly up to a month, depending on your credit card company, for it to appear on your statement. After Tonerdropship.com issues the refund, the rest of the process is out of our hands. At this point merchant services and your bank determine how long before the credit posts in your account. This can be as soon as a few days or take up to a month.
I have a question about my transaction.
Call us at 1-626-283-6292 (M-F, 9:00am-5:30pm PST) or email us at sales@tonerdropship.com
- Returns
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What is the TonerDropship.com Return Policy?
Please read our return policy here.
I received the wrong product.
Call one of our Customer Service representatives toll free at 1-626-283-6292 or email us at sales@TonerDropship.com.
How do I return my product?
* If your order has been processed (charged) then you cannot cancel your order. A Return Merchandise Authorization (RMA) number is required for all returns.
You must obtain a Return Merchandise Authorization (RMA) number within our Return or Warranty policy period. TonerDropship.com will not accept returns without prior authorization and a RMA number.
Please complete this online return form to submit your RMA request. All product returns for refund or exchange must include the original packaging. This included additional material such as: warranty card, software CD, all Cables, manuals and any other accessories that were initially shipped. TonerDropship.com may refuse the request of return if the product was not return with the complete package.
You can then send you package(s) to the following address:
TonerDropship.com
1118 Coiner Ct.
City of Industry ,CA91748
All Return Merchandise Authorization Numbers are only valid for 15 days.
This means TonerDropship.com needs to received your returned products within 15 days after the RMA number is issued. Please follow the return procedure so that we may better assist you on your return issues.
Does TonerDropship.com accept partial returns?
TonerDropship.com only accepts partial returns under the following conditions:
Multiple items placed in one order: If you placed an order with multiple products, you may only return the defective items in the order for credit or replacement. Non defective items may only be returned with a 15% restocking fee.
When ordering multiple packs of DVD-R: If any part of the order is defective, you may return or exchange the defective portion. If you simply do not like to quality of the disc, you may also return them but a 15% restocking fee will be applied to your return.
Are there additional fees for returns?
A 15% Restocking Fee will be applied to all NON-DEFECTIVE returns for refund. Shipping charges are non-refundable. No returns will be accepted after 30 days, unless otherwise stated.
All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products under all circumstances.
Shipping fees are paid to the shipping company and not to TonerDropship.com, therefore all shipping fees are NON-REFUNDABLE.
All returns must be shipped by prepaid freight with a tracking number.
All return items sent back to TonerDropship.com are to be prepaid by the customer. No COD or Freight collect returns will be accepted by TonerDropship.com.
Is cross-shipping allowed?
Cross-shipping will only be accepted under special conditions.
The customer agrees to an up-front payment. In order for TonerDropship.com to process the accurate cross shipping request, customers will have to pay for the replacement product first.
Advanced replacement is only available when exchanging for the same exact product.
All return shipping costs are the responsibility of the customer.
Under no conditions will TonerDropship.com cross-ship any items 30 days after the original invoice date.
Physical damages to any product will void the product's warranty.
Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty.
How do I determine if a product is defective?
Media Products (DVDs and CDs)
When the disc is simply not recognized by the burner. Upon receipt of the media, if your DVD burner does not recognize the media, it is usuallydefective, unless the wrong type of media is purchased. It is suggested that you as a customer should first determine the exact formats your drive is capable of burning. For more information on DVD formats, please refer to the DVD Media FAQs section of our website.
If media creates a coaster DURINGburning, the media will have to be sent back and tested before we can verify that it is defective.
If the DVD Media you burn is able to be read by some players, but not others, the media is not necessarily defective. This is usually caused by the compatibility of the DVD Player rather than the DVD-R media.
If the completed DVD-R disc is playable on the computer, but not on a stand alone DVD player, the media is not defective. This is usually caused by incomplete authoring of the disc
If you simply do not like the quality of the media, it is not considered defective.In this case a 15% restocking fee may apply upon return. We will issue a credit back to your credit card but will automatically deduct the restocking fee.
Hardware Products
Please test you hardware on multiple systems to check if the hardware is defective.
Upgrading the firmware usually solves many issues, so please consult the manufacturer for firmware downloads and installation directions. Tonerdropship.com offers a 30-Day
Money Back Guarantee from the original invoice date. All exchanges can only be made for the same exact items. All returned hardware will be tested by our technical team to determine whether the part is defective. A 15% restocking fee may be applied.
Burners are usually considered defective under the following conditions:
DOA or Dead on Arrival. The drive simply does not function upon receipt.
Loud abnormal spinning noise. Due to the high revolution on some of the DVD burners, a substantially amount of noise will be heard while the drive is spinning. If an extremely loud or abnormal noise occurs, it might be defective.
For hard drives sold by TonerDropship.com, all partition issues are not considered defective.
Any physical damage of the product will void the product's warranty.
Ink & Toner Products
Epson Ink Cartridges:
If after installing the cartridge in the printer, the printer monitor still shows that the cartridge is empty, you will have to prime the Epson cartridge by using the printer cleaning option on your printer. If the problems persist, you most likely have a defective Epson cartridge
If after installing the cartridge, the black or color print out is faded, try cleaning the print head or prime the cartridge by using the Epson Self Cleaning button. Try printing a couple more pages to increase the flow of ink into the print head. If the problems persist, you most likely have a defective Epson cartridge.
HP Remanufacture Inkjet Cartridges:
If after installing the Remanufactured Cartridge into your HP Printer, the print out is faded or there is no print out at all, try cleaning the print head or prime the cartridge by using the Self Cleaning button. Try printing a couple more pages to increase the flow of ink into the print head. If the problems persist, you most likely have a defective cartridge.
HP Toner Cartridge:
Before you start your first print job on a HP LaserJet Printer. Please make sure that the Protection Strip is pull out of the Cartridge first. If there is a streak after each page is printed, make sure the protecting strip is pulled out of the toner cartridge. If the problems persist, you probably have a defective toner cartridge. If the print out constantly gives you a very dark page, you most likely have a defective cartridge.
- Shipping
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Where do you ship to?
TonerDropship.com only ships to confirmed addresses (monitored by PayPal) in the United States and Puerto Rico. This applies to both PayPal and non-PayPal customers. We do not ship internationally, but we offer an alternative option for international orders. Overseas customers will now be able to place orders from TonerDropship.com if they sign up with a third party mail forwarding service.
Do you ship APO/FPO/GU/PO Box Addresses?
Sorry we no longer ship to APO/FPO/GU/PO Box Addresses due to untrackable shipments.
How are shipping charges calculated?
Shipping is based on the size and weight of the product(s) purchased. When you order multiple items, shipping costs will be added cumulatively. We do have items with a reduction in bulk shipping if they are purchased in large quantities. Coupons can also be used to reduce the cost. At TonerDropship.com, we actively try to minimize any additional costs for our customers. However, with certain high volume items, such as a 400 pack of DVD cases, we will ship in separate packages to ensure that your product(s) arrive in the best possible condition. Thus the shipping cost will reflect this arrangement.
How does the FREE SHIPPING promotion work?
A Free Shipping offer is only valid on qualified items and only within the continental U.S. 48 states. Qualified items are identified on product information pages with this free shipping icon. Ground shipping method will be selected by TonerDropship.com for the Free Shipping offer. If a shipping charge does apply, the charge will appear in your shopping basket at checkout. This offer is for a limited time only. TonerDropship.com reserves the right to end or change this free shipping offer at any time. Free Shipping is only valid during the dates listed and cannot be applied retroactively to previous purchases. Free Shipping does not apply to the following shipping destinations: APO, FPO, PO Box, Virgin Island, Puerto Rico, GU, Alaska, and Hawaii. Please choose other shipping methods instead. Selected items have restricted shipping options, based on size and weight of the product. See product page for limitations.
When will my order ship?
Orders usually ship within 24 hours Monday – Friday, after confirmation of billing information and cleared payment. Duplicators need to be assembled and tested. Please allow an additional 2-5 days lead-time for ALL shipping methods.
How long does USPS take to deliver?
USPS takes 7-14 business days to deliver in the 48 continental US states.
Can I track my package?
You can track your order in two ways.
The UPS tracking number you received in your order confirmation page; go to www.UPS.com to select your country and type in your tracking number in the space provided.
Check your order status at TonerDropship.com by clicking Here and typing in the 7 digit order number that you received in your confirmation email. If you do not see any information on the UPS tracking site, then your order has not been shipped, and is still being processed. You will be emailed tracking information once your order has been shipped out.
My order number to track my package is not working? What do I do?
Call our customer service at 626-283-6292 or email us at help@TonerDropship.com
How do I get my UPS tracking number?
The tracking numbers for each day’s shipped orders are automatically emailed out after 7:30pm Pacific Standard Time. Alternatively, you can check the TonerDropship.com online order status after 7:30pm. That is when UPS uploads the tracking numbers for the day.
UPS has my package but they have not delivered it yet. What do I do?
Please contact UPS at 1-800-742-5877 to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your local UPS station.
How do I contact UPS?
Phone: UPS 1-800-742-5877 or by Website: www.UPS.com.
What do I do if the shipping carrier loses my package or an item I receive is damaged?
TonerDropship.com does not hold any responsibility for any lost of shipment due to shipping carriers’ mistakes or wrongdoings. However, TonerDropship.com will issue a second shipment, under special conditions, 15 days after UPS claims the package as lost. Under ALL CIRCUMSTANCES, TonerDropship.com's liability is only limited to assisting in package location, and providing a second shipment upon special condition approval.
If an item appears to have been obvious damaged by UPS, immediately call TonerDropship.com customer service toll free at 1-626-283-6292, and press 1 for the customer service department. There is a grace period of 3 days to file the damage claim, so please call us immediately.
What do I do if an item is missing from my order?
Check all of the tracking numbers you have received. Verify you have received all the shipments and checked all packing material for small items. If you are still missing an item(s), call TonerDropship.com customer service toll free at 1-626-283-6292.
Why was my order sent in multiple boxes when it could have all fit in one?
TonerDropship.com packages the items to assure a safe transport for your items based on: weight, and size. The most common reason multiple boxes are used is because we ship from multiple warehouse locations.
Why did UPS separate the packages in my order?
Please contact UPS at 1-800-742-5877 to obtain further status on your packages.
How do I get UPS to leave a package with or without a required signature? What is a UPS release waiver?
As long as a tracking number has not been generated, you can contact your local UPS branch and put in a "Signature waiver" to either require or not require a signature for delivery. Call UPS at 1-800-742-5877. If a tracking number has been generated for your order and UPS has attempted an initial delivery, they will leave a delivery notice on your door. On the reverse side you will find the same "Signature release waiver". Fill it out and they will follow your instructions on their next delivery attempt. Some UPS drivers will leave a package if they are familiar with the neighborhood and consider it safe to do so. That is completely up to the UPS driver.
Can I request that UPS hold my package(s)? Can I have a package re-routed?
TonerDropship.com will not give UPS consent to hold packages for customers to pick-up at their local UPS facilities due to fraud concerns. We apologize for any inconvenience this precautionary measure may cause but we are simply trying to ensure the safety of our customer's purchases. Similarly TonerDropship.com will not request that a package be re-routed to another location once in transit to the shipping address requested on the original order.
Does TonerDropship.com pay for the return shipping of defective items?
TonerDropship.com is not responsible for manufacturer defects. Since we are not the manufacturer we split the shipping cost with you, the customer. The customer pays for shipping to
TonerDropship.com and TonerDropship.com pays for the shipping back to you.
What happens when refused or non-deliverable shipments are returned back to TonerDropship.com?
If the shipment is "returned to shipper", TonerDropship.com will receive the unopened packages and then credit the customer in full (minus shipping fees and a 15% restocking fee if it applies). If not all items are returned then only the items sent back will be refunded.
- Updating Account Information
- Updating Account Information.
