RETURNS and REFUNDS
Where and how to send my returns?
Our return address is:
1118 Coiner Ct.
City of Industry ,CA91748
GENERAL RETURN POLICIES
Please do not ship any product until your Return Merchandise Authorization is approved.
To obtain an RMA, please complete the Return and Exchange Form.
Returns are accepted on compatible and remanufactured items for up to 1 Year from date of purchase subject to conditions listed below.
Once your RMA has been approved and if the return date is within 30-days of the purchase date, you will be receiving an e-mail from UPS with a link to a pre-paid label (that means that we pay for the shipping) that you have to print and stick on the package. Our return address and all the information we need including the RMA # will already be on the label. Then, simply drop the package at any UPS location or give it to your regular UPS driver. If the return date is after 30-days of the purchase date, you will need to ship the items back at your expense.
In case the UPS service is not valid at your location you will have to return the items at your expense and then fax the receipt to 626-839-1552 with the tracking number and a reference number such as your RMA number or sales order number. We will reimburse your return shipping cost up to $19.95. This only applies if the return date is within 30-days of the purchase date.
The RMA number is valid for 30 calendar days from the date of issue. We will email you several reminders if we have not received the return package. Please return it promptly to insure timely refund or replacements.
Estimated print yields are not a guarantee of minimum life and are not covered under warranty or return policy, but are provided to assist in supplies planning. Actual usage should be used to establish the life of the supply product in each user's specific application. Many factors, such as print coverage per page, paper type and size, model type and environmental conditions can affect supply life.
Please note that all returned cartridges must be at least 70% full, otherwise we will not be able to accept them. Unfortunately in our experience some people have used the entire cartridge and then sent it back asking for a refund. If a returned cartridge is less than 70% filled we will notify you by email. If you want the cartridge back we can send it at your expense, only if it's claimed within 15 days from the date you were notified.
RETURNS OF DEFECTIVE COMPATIBLE AND REMANUFACTURED ITEMS
If the return date is within 30-days of date of purchase, you can return the items for a full refund (less the original shipping charges) or request a replacement. TonerDropship.com will pay for the return shipping via Pre-paid UPS label.
If the return date is after 30-days of date of purchase, you can return the items for a full refund (less the original shipping charges) or request a replacement. TonerDropship.com will not pay for the return shipping. You will be responsible for shipping the items back after receiving an RMA (Return Merchandise Authorization).
Replacement options: Customers can elect either of these two methods of replacing their products:
1. Get your return authorization number, return your product, and we will ship your replacement free of charge after receiving and inspecting your returned products.
2. If you urgently need your replacement, you can elect to purchase the replacement product at the regular price of the item (with free shipping charges) and we will credit your original purchase after inspecting your returned product. This is a security measure in order to make sure that the product is returned.
Please note that the shipping method to use in the replacement order will be the same as the one selected in the original order.
RETURNS OF NON-DEFECTIVE COMPATIBLE AND REMANUFACTURED ITEMS
If the return date is within 30-days of date of purchase, you can return the items for a full refund (less the original shipping charges) TonerDropship.com will not pay for the return shipping. The RMA number is valid for 30 calendar days from the date of issue, after this period the RMA will be closed and cannot be reopened.
If the return date is after 30-days of date of purchase, you cannot return the items. You might consider selling them at auction on Ebay or list them Craiglist.
All non-defective products (items ordered wrong, items no longer needed, printer broke, etc.) must be returned in the original packaging in as-new condition (unused and unopened).
All non-defective items must be returned by the customer at their expense once the RMA is approved (customers will receive an email confirmation). The RMA number must be written on the outside shipping box, not the actual product packaging.
It is advised to ship via a traceable method such as FedEx, UPS or USPS and keep a copy of the tracking number. Please email the tracking number once available to firstname.lastname@example.org If the package is lost or not delivered to us, we will not be able to issue the refund.
RETURNS OF NON-DEFECTIVE OEM (Original Equipment Manufacturer) ITEMS
If the return date is within 30-days of date of purchase, you can return the items (unused and unopened) for a refund (less the original shipping charges and 15% restocking fee) TonerDropship.com will not pay for the return shipping.
If the return date is after 30-days of date of purchase, you cannot return the items.
All unused returns on OEM (original equipment manufacturer) are subject to a 15% restocking fee. Our vendors do not allow us to return non-defective items after 30 days and they charge us a 15% restocking fee. If you ordered the wrong item, please make sure not to open the box.
All non-defective items must be returned by the customer at their expense once the RMA is approved. The RMA number must be written on the outside shipping box, not the actual product packaging.
It is advised to ship via a traceable method such as FedEx, UPS or USPS and keep a copy of the tracking number. Please email the tracking number once available to
info@TonerDropship.com . If the package is lost or not delivered to us, we will not be able to issue the refund.
SHIPPING DAMAGE RETURNS
If you receive a product that is damaged by shipping, please initiate a return authorization request within 5 business days after receipt of the package. Do not throw away or alter any of the product and packaging, we will need a picture of the damage package in the same condition as it was received in order for us to properly establish that the damage was due to shipping, and not due to some other cause. We will not accept claims for shipping damage if any of the packaging or contents have been altered or discarded. Depending on the original shipping source, we will process the damage claim in one of two ways:
For some claims, we will have to contact the shipping company and file a claim to have the shipping company schedule a pickup and inspection of the package from the customer location.
For some other claims, we will issue a return authorization number for you to return the package to our returns warehouse, following the normal return procedure.
After we are able to properly establish that the product was damaged during shipping, TonerDropship.com will replace damaged products free of charge based on return policy.
LOST ORDERS AND WRONG ADDRESSES
If you tried tracking the order via FedEx, USPS, or UPS and you can’t see a delivery confirmation or other delivery activity, it’s possible that the shipment is in transit and still out for delivery. If it’s been more than 10 business days, it’s possible that the shipment is lost in transit.
If the shipment is lost by UPS, USPS or FedEx, a claim has to be filed. TonerDropship will file the claim and continue to follow-up with the shipping company until the shipment is arrived or declared lost. Once the claim is accepted by the shipping company, we will be able to issue either a replacement at no cost or a refund.
However, when a shipment shows delivered or signed and shipped to the correct address, no claim can be made and we cannot issue a replacement or a refund.
If by any reason the shipment is returned to our warehouse, (the shipping address is incorrect, the shipping method was chosen incorrectly, the carrier is unable to locate the recipient, etc.); we will contact you via telephone or email to re-confirm the shipping address. Then we will reship the items to the correct address.
WRONG ITEMS SHIPPED
Please note that the item codes on the boxes may differ from the ones on our website. Different manufacturers may use different codes for the same item. Since the compatible and remanufactured items work in many printers, it is possible that your printer may not be listed.
If you still believe that you have received the wrong item, complete the Returns and Exchange Form.
Once the RMA is processed by our representative we will send a replacement at no cost to you. You will also receive a pre-paid return label from FedEx to use in returning the wrong item shipped.
WHEN ARE REFUNDS/EXCHANGES PROCESSED?
Once the returned item/s are received in our warehouse we will inspect them and process the refund or replacement. Our normal turnaround time is 3 business days. Please allow an additional 3-4 days to see the credit back on your credit card statement. Your original method of payment will be credited after your return is received.